I In touch with your customers´needs
There are very few services we are not able to provide your customers with. Most of customer realtionship or customer experience related services are daily business for us, the other can be provided on a bespoke service basis. Be it inbound or outbound car via any available media - call, e-mail, white-mail, SMS, MMS, web-chat or social media. Back-office, customer finance and customer logistics come hand in hand with customer contact handling to form end-to-end turnkey bespoke services your customers deserve. From design to execution with no compromise.

I Customer service. Inbound and outbound. Complaint handling and management. IVR self-provisioning from design to hosting. Asistance services for yor both internal and external customers, end-user support and hot-lines.

I Customer satisfaction measurement. Live and automated. CATI, CAPI, SMS and IVR automated interviews (dialogs). Marketing researches, polls, attitude, loyalty and customer experience tracking. Own methodology operated since 2002. Mystery calls and mystery shopping.

I Design, implementation and hosting of CRM systems. Customer portals and dashboards.

I Telemarketing and telesales. Inbound and outbound. From customer aquisitions to customer sales - up-sell, cross-sell and down-sell, database marketing. IVR and SMS telemarketing.

I Customer data management. Data cleansing, data validation, data analytics and customer segmentation. Market segmentation. End-to-end outsourcing of  customer data processes or just sub-processes.

I 24/7. Our services are available non-stop round-the-clock. We provide services in Czech and Slovak languages. Other languages (English, German, Polish, Hungarian, Ukrainian) upon request within hours or days other languages based on availability.